A property or experience has disappeared from the CMS
If a property or experience that was previously visible in the Availability Search section of the control panel is no longer there, there are a few likely causes.
It may have been removed from the Availability Search Engine
The most common reason is that the item has been removed from the source platform. When a sync runs, the CMS reconciles its local data with what the Engine returns- items no longer present in the API response are removed from the CMS as well. If a property has been deleted from the Availability Search Engine, it will no longer appear in the CMS after a sync.
It may have been trashed during a sync
If the property was a child property and its parent was removed, it may have been marked as orphaned and subsequently trashed during an orphan repair process. Check the Trashed view within Availability Search > Properties. If you find it there, contact DestinationCore to advise on the best course of action.
Check entries that were linked to it
If the missing property was linked to a business entry, that entry's Property field will now be empty and availability will no longer show on the listing page. Once the property situation has been resolved, update the entry to link to a replacement if one is available.
If the disappearance was unexpected, contact DestinationCore to investigate. They can review the Availability Search Engine for the property's status and advise on next steps.
It may have been removed from the Availability Search Engine
The most common reason is that the item has been removed from the source platform. When a sync runs, the CMS reconciles its local data with what the Engine returns- items no longer present in the API response are removed from the CMS as well. If a property has been deleted from the Availability Search Engine, it will no longer appear in the CMS after a sync.
It may have been trashed during a sync
If the property was a child property and its parent was removed, it may have been marked as orphaned and subsequently trashed during an orphan repair process. Check the Trashed view within Availability Search > Properties. If you find it there, contact DestinationCore to advise on the best course of action.
Check entries that were linked to it
If the missing property was linked to a business entry, that entry's Property field will now be empty and availability will no longer show on the listing page. Once the property situation has been resolved, update the entry to link to a replacement if one is available.
If the disappearance was unexpected, contact DestinationCore to investigate. They can review the Availability Search Engine for the property's status and advise on next steps.